Last updated:
This policy explains what personal data Oval Inn Hotel receives when you visit this website or contact us, why, how long we keep it and what you can ask us to do with it.
Who we are
This website is run by [TO CONFIRM: registered business name], which operates Oval Inn Hotel, Parikarma City Center, Jyoti Chowk, Jalandhar, Punjab 144001.
You can reach us at reservations@ovalinnhotel.com or on +91-181-5251212.
What we collect
This website has no forms and no accounts. It only receives the technical information every website receives:
- Technical information: when you visit, our server receives your IP address and your browser's details (the "user agent"). We keep them in a session record that expires after 120 minutes of inactivity.
- When you contact us: if you call, email or message us on WhatsApp, we receive the details you choose to share, for example your name, contact details and travel dates.
We don't ask for payment details and we don't take payments on this website.
Why we use it
- To keep the website working and secure.
- To answer your calls, emails and messages, and to handle your reservation.
- To meet our legal obligations.
Cookies
This website sets only two cookies, both strictly necessary for it to work:
oval-inn-hotel-session: keeps your visit's session. It expires after 120 minutes of inactivity.XSRF-TOKEN: a standard security cookie set by the software the website runs on, which protects against cross-site request forgery.
We do not use analytics, advertising or tracking cookies. If that changes, we will update this policy first and ask for your consent where the law requires it.
Other services this website uses
- Google Fonts: the website's fonts and icons are loaded from Google's servers (fonts.googleapis.com and fonts.gstatic.com), so your browser shares your IP address with Google when you visit. See Google's privacy policy.
- Google Maps: the home and contact pages show a map of our location loaded from Google's servers, so your browser shares your IP address with Google when it shows the map. See Google's privacy policy.
- WhatsApp and directions: only if you click a WhatsApp link, "Open in Maps" or "Get Directions" do you leave our website. Those services' own privacy policies then apply.
- Email: emails you send us are handled by [TO CONFIRM: email service provider].
- Hosting: this website is hosted by [TO CONFIRM: hosting provider].
Who we share it with
Your details are seen by our staff who handle reservations, and by the service providers above, who process them only on our behalf. We may disclose information when the law requires it. We never sell personal data.
How long we keep it
- Session records: deleted after the session expires.
- Emails and messages you send us: kept for [TO CONFIRM: how long emails and messages are kept].
- Reservations: kept in our hotel records for as long as the law requires.
How we protect it
Only staff who need your details can see them. The live website uses an encrypted (HTTPS) connection [TO CONFIRM: confirm HTTPS is enabled on the live site].
Your rights
You can ask us to:
- tell you what personal data we hold about you;
- correct or update it;
- delete it;
- stop using it, if you withdraw your consent.
Write to our grievance officer, [TO CONFIRM: grievance officer's name], at [TO CONFIRM: grievance officer's email]. We will reply within [TO CONFIRM: response time]. If you are not satisfied with our answer, you may be able to complain to the data protection authority.
Children
This website is not meant for people under 18. When a parent or guardian makes a reservation that includes children, we only ask how many children are staying, not their details.
Changes to this policy
If we change this policy, we will publish the new version on this page and update the "Last updated" date above.